IS SHIPPING FREE?
Shipping is free WORLDWIDE. We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in the USA by USPS.
WHY IS ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of back order, we might ship your items at different times, in different packages, to prevent holding up your order and get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the shipping is insured, we will send you a new package with quicker shipping and full tracking. If possible, Please see our refund and return policy for when these might be applicable to shipping situations.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our multiple international warehouses and they will do everything to deliver your order to you as fast as possible! Due to the popularity of our offers, please allow me an estimated 2-4 weeks for your order to arrive to the USA. Other countries can take an estimated 2-4 weeks due to distance travelling and customs. Please note that due to the extreme popularity of our offers, these are only estimates.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
WHEN I WILL RECEIVE MY ORDER TRACKING INFORMATION?
You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. You will receive your order tracking details after 3-7 days of the date of purchase.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The price displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
If you have any other questions, please contact us and we will do our best to help you out.